Frequently Asked Questions

Everything you need to know about our cleaning tools, ordering, and shipping.

How can I track my Scotch-Brite order?

Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.

What is your return policy for cleaning supplies?

We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our support team to initiate a return authorization.

Do you offer bulk discounts for commercial use?

Yes, we offer tiered pricing for bulk orders and professional cleaning services. Please reach out via our 'Contact Us' page for a custom quote on large quantities.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and digital wallets like Apple Pay and Google Pay for a secure checkout experience.

How do I know which sponge is safe for my non-stick cookware?

Look for our 'Non-Scratch' labels. Our blue sponges are specifically designed to clean delicate surfaces like non-stick pans and stovetops without leaving scratches.

Do you ship internationally?

Currently, we ship to all 50 U.S. states and select international territories. Shipping rates and delivery times vary depending on the destination and will be calculated at checkout.